Terms and Conditions
By booking a tour with Private Tours Ltd. you agree to the following terms and conditions. These also apply to bookings made through third-party services and websites.
Providing Details: As part of our tour process we require details from you to customise your tour. These may include (but are not limited to) party size, preferred departure location and preferred departure time. Once you have made a reservation, it is your responsibility to provide us with these details. Please contact us before reserving any pick-ups only central London (TfL zone 1). If you have not provided these details at least 48 hours before your tour, we may not be able to proceed with your tour and this may be forfeited with no refund. You also acknowledge that certain last-minute requests may not be fulfilled if you do not provide these details immediately after booking. There is no guarantee that all attractions, restaurants, roads, or areas of the city will be open during your tour, nor that certain ceremonies or events will take place.
Check-In: Once you have agreed a departure time and location, please be present on time. For private tours, if you are not present within 10 minutes of your scheduled start time, your guide (or Private London Tours) will attempt to contact you via the phone number you provide during the booking process. If this is a public tour, your guide and group will leave after 10 minutes. If after 30 minutes, you are still uncontactable, you will be considered a "no-show" and your tour will not take place - a refund will not be given and a cancellation fee of 100% of the tour price applies. Private London Tours is not able to extend a tour due to a late starting.
We accept no responsibility for customer "no-shows" as a result or a delayed flight, train, ship or other form of transportation. Please contact us if you know you will be delayed so we can attempt to accommodate your new scheduled time - your tour may be shortened if necessary.
Additionally, no refunds will be given for any persons who purchase a tour and do not present themselves, even if part of the group is present.
Weather Conditions: Tours take place in all weather conditions - rain, snow or shine. If a tour is cancelled due to weather, you will be offered a full refund and the choice of rebooking on a different date. If weather events are deemed by the tour guide to be too extreme, the tour may be suspended temporarily or end early - in this case you will be offered a pro-rata refund. If you, the guest, choose to leave a tour early (or not participate in a tour) due to weather reasons and the tour has not been cancelled or suspended, you will not be issued a refund.
Third Parties: Any extras purchased through Private London Tours such as attraction tickets, transfers and excursions are 100% non-refundable from the time of purchase. Private London Tours accepts no responsibility for third parties, including at any food establishments visited, sites frequented or transportation used during the tour.
Safety: Please follow instructions and utilise discretion during the tour - you are responsible for your own safety during the tour. If the tour guide feels that for your safety or theirs a tour needs to be cancelled or shortened, this will be done and a pro-rata refund will be provided. If a guest uses threatening behaviour, actions or language, the tour will end immediately and a refund will not be provided. Abuse against staff, other guests or members of the public will not be tolerated and law enforcement will be called.
Force Majeur: In case of an extraordinary event (such as - but not limited to - natural disaster, terror attack) and a tour is cancelled, it is possible to reschedule your tour. Refunds may be available on a case by case basis, but are not guaranteed. If a tour guide cannot be present, you will be informed as far in advance as possible and offered a full refund or alternative tour dates.
If you cancel at least 7 days in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 3 days and 6 days in advance of the scheduled departure, there is a 50% cancellation fee.
If you cancel within 48 hours of the scheduled departure, there is a 100% cancellation fee.
Departure times are listed in local London time - if you are unsure, please contact us.
Some photographs on this website are used under a Creative Commons license. These include: London Eye Half Day - Aero Pixels; Full Day with Bus - Pedro Szekely; Extended Tour - Terry Lawford; Tower Bridge - Harshil Shah; St Paul’s Cathedral - Loco Steve and Big Ben Night - Takashi Hososhima. Guard Change - Kathryn Yengel